Ascent Solutions (208) 908-3455

Services · Treasure Valley

Everything we do.

Most people find us because something broke. That is a perfectly good reason. If you want someone to keep it from breaking, that is the second thing on this list.

Ascent Solutions is an IT company based in Meridian, Idaho, serving Meridian, Boise, Nampa, and Caldwell. We provide computer repair for homes and businesses, managed IT support for offices of 1–15 users, one-off setup and migration projects, and AI and automation work for businesses whose technology is already stable. Repairs and projects are quoted before work begins; ongoing support is a flat monthly rate per user.

01

Business Computer Repair

Workstations, networks, and email. Onsite, diagnosed properly, and quoted before we start.

Best for Something is broken right now · Billing Quoted per job
Computer repair →
What we do
  • Workstations that will not power on, will not finish starting, or crash and restart on their own.
  • Slowdowns, overheating, failing drives, and solid-state upgrades that make an ageing machine usable again.
  • Virus and malware removal, including working out what was actually exposed rather than just cleaning the machine.
  • Network, Wi-Fi, printer, and email faults — the things that stop a whole office rather than one person.
  • Data recovery from drives that stopped, and honest advice about when it needs a specialist lab.
What you get

A working office, an explanation of what failed, and a straight answer on whether it was worth fixing.

02

Outsourced IT Support

Someone owns your computers, network, backups, and email — so you stop being the IT department.

Best for Offices of 1–15 users · Billing Flat monthly, per user
Business IT support →
What we do
  • Help desk your staff can actually reach, from someone who already knows your setup.
  • Patching, monitoring, and antivirus running continuously instead of whenever somebody remembers.
  • Backups that get tested, because an untested backup is a hope rather than a plan.
  • Microsoft 365 administration — users, permissions, security settings, and licence cleanup.
  • Network, firewall, and Wi-Fi kept current and documented, plus dealing with your other vendors so you do not have to.
What you get

Technology that gets boring. Predictable monthly cost, and problems caught before your staff notice them.

03

Setup, Moves & Projects

The jobs that are not a repair and not ongoing support, but still need doing properly.

Best for One-off work with a clear end · Billing Scoped and quoted
Talk about a project →
What we do
  • New computer setup, including moving everything across from the old machine so nothing is lost.
  • Office moves and new office builds — cabling, network gear, and getting everybody working on day one.
  • Server, NAS, and shared-storage setup, or retiring one that nobody understands anymore.
  • Email migrations from an old provider, done without a day of downtime.
  • Getting a business off Windows versions that no longer receive security updates.
What you get

The project done once, done right, and documented — rather than half-finished and inherited by whoever is next.

04

AI & Automation

The unusual part of what we do — automating the work that eats your week.

Best for Businesses whose IT is already solid · Billing Scoped per engagement
AI consulting →
What we do
  • Automating repetitive paperwork, data entry, and the copy-paste between systems nobody should still be doing.
  • Connecting the software you already pay for so your team can get answers by asking instead of hunting through tabs.
  • AI agents that carry recurring work end to end, inside guardrails you approve and with a written record.
  • Training your staff to use AI on their real work, plus an acceptable-use policy so nobody pastes customer data somewhere bad.
  • We will tell you to fix your IT first if it needs fixing. Automating a business with untested backups is not a favour.
What you get

Specific jobs that used to need a person and now simply happen — with someone accountable for the result.

FAQ

Common questions.

What does Ascent Solutions do, in one sentence?
We are a local IT company in Meridian, Idaho. We repair business computers, and we provide outsourced IT support — managing the computers, networks, backups, and email for small businesses across the Treasure Valley. We also do AI and automation work, which is unusual for a shop our size, but the IT is the foundation and it comes first.
Do I have to sign up for a monthly plan?
No. Plenty of what we do is a single repair or a one-off project with a clear end. Monthly support exists because for a business with more than a handful of computers it works out cheaper and less stressful than paying for problems one at a time — but it is an option, not a requirement.
How much does it cost?
Repairs and projects are quoted before we start, so you approve the number first. Ongoing IT support is a flat monthly rate per user, quoted after a walkthrough of what you actually have. AI and automation work varies too much between businesses to put a number on here — we scope it once we understand what you are actually trying to automate.
Do you work with home users or only businesses?
Businesses are the focus and what the service is built around. We do take one-off home repairs and will not turn you away — but we are not trying to be the cheapest option for a household laptop, and we would never try to sell a household a monthly agreement.
Who can see our data?
Access is scoped to what we need to do the job, and for ongoing support we document who has what. For AI work, connections respect the permissions you already have in place, so an employee reaches exactly what their role already allows and nothing more. Your business data stays in your systems.
What if we outgrow you?
We will tell you. Past twenty-five or thirty people, or if you take on serious compliance obligations, you will be better served by a larger firm with round-the-clock staffing — and we would rather hand you over cleanly with your documentation than hold on to an account we are not the right size for.

Not sure which one you need?

Describe what is happening and we will tell you. Sometimes the answer is a thirty-dollar part, sometimes it is that nobody has been looking after any of this for three years.

Call (208) 908-3455 → Send a message